Returns & Exchanges
Our return and exchange policy
30-Day Window
Return within 30 days
Quality Guarantee
Defect-free products
Easy Process
Simple return steps
Support Available
We're here to help
Return Policy
Important: Custom printed products cannot be returned unless defective
- •Returns must be requested within 30 days of delivery
- •Products must be unused and in original packaging
- •Non-customized blank products may be returned for refund
- •Defective or damaged items will be replaced at no charge
Eligible for Return
✓ Accepted
- • Defective products
- • Printing errors (our fault)
- • Wrong items shipped
- • Damaged in transit
- • Blank/unprinted items
✗ Not Accepted
- • Customer artwork errors
- • Approved proof variations
- • Custom printed items (unless defective)
- • Items used or washed
- • Items without original packaging
How to Return
- 1
Contact Support
Email support@loyalpromos.com or call 1-646-400-8780
- 2
Get Return Authorization
We'll provide an RMA number and return instructions
- 3
Ship the Items
Pack items securely and include the RMA number
- 4
Receive Refund/Replacement
Processing takes 5-7 business days after we receive the return
Refund Information
- •Refunds are issued to the original payment method
- •Processing time: 5-7 business days after return received
- •Shipping costs are non-refundable (except for our errors)
- •Return shipping costs are the customer's responsibility (except for defects)
Need Help?
Our customer support team is ready to assist with your return or exchange.
